![]() It took three days because MSI tech agents are not available on weekends nor bank holidays, so with Saturday, Sunday and Presidents Day, there was some delay. I didn't receive a reply until 10:28 a.m. I went back to the online form, and instead of clicking "technical support related" for the question type, I clicked on "customer service related." Fortunately, doing this did not cause the page to refresh into an error message, and I completed the form by asking about how to change the fan speed. It would have been nice if MSI could have informed users - from the outset - that notebooks are not qualified for the online technical support request form. ![]() ![]() Suddenly, the page refreshed into an error message telling me the technical support online form is reserved for "motherboard, VGA card, barbone(?), and monitor inquiries only." I was immediately frustrated at the time wasted. I clicked on Notebook in the drop-down menu and selected "technical support related" when asked about my question type. From there, I was asked to choose the MSI product I needed help with.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |